Terms and Conditions
Terms and Conditions of Order and Delivery
These terms and conditions apply to orders for printed products and services placed through aDigi Oy’s online service, by email or by other means of distance communication.
By placing an order, the customer accepts these terms and conditions. The terms and conditions valid at the time of the order shall apply.
General
aDigi Oy manufactures customised printed products based on the customer’s selections, instructions and supplied materials. These terms and conditions apply to both business and consumer customers.
Consumer customers are also protected by the mandatory provisions of Finnish consumer protection legislation. If these terms conflict with mandatory consumer protection legislation, the applicable law shall prevail.
aDigi Oy may update these terms and conditions if its online service, operating practices or applicable legislation change. Changes will not affect orders placed before the changes entered into force.
Ordering and Formation of the Agreement
The customer selects the product, quantity, material, finishing, delivery method and other product features in the online service or in a separately agreed quotation.
The customer will receive an electronic order confirmation for an online store order. Please check the products, quantities, prices, delivery address and other order details in the confirmation without delay.
The production time begins once the order has been accepted, print-ready artwork has been received and any required advance payment has been made or proof approved.
Artwork and Print Readiness
The customer is responsible for ensuring that the supplied artwork corresponds to the order in terms of content, dimensions, page count, colours, resolution and other technical specifications.
We recommend supplying a print-ready PDF file with the correct page size, required bleed, sufficient safety margins, properly embedded fonts and images suitable for printing.
We check the basic technical elements that are essential for production. Unless separately agreed, this check does not include proofreading, verifying contact details, investigating image usage rights or evaluating the design or content.
If we identify an issue that prevents printing or would materially affect the final result, we will contact the customer before production begins.
Artwork Corrections and Additional Work
If the customer’s artwork requires correction, editing, reconstruction or other work that is not included in the original order, we will notify the customer of the required work and its price before starting.
Chargeable additional work will not be carried out without the customer’s approval. Artwork corrections and approval of the corrected artwork may delay the estimated production and delivery schedule.
Proofs and Approval
If the customer receives a digital or physical proof, the customer is responsible for checking it carefully before approval.
Items to be checked include text, names, contact details, page order, dimensions, positioning, images, colours and all other content included in the work.
After approval, the work will be produced in accordance with the approved proof. Spelling errors, content errors or incorrect contact details contained in an approved proof are not generally considered printing errors.
Physical Proofs
A physical proof will only be produced if separately agreed. A charge may apply based on the product, material, delivery method and work required.
Producing and approving a physical proof will normally extend the production schedule. Even a physical proof may not be completely identical to the final production batch due to finishing, material batches or production methods.
Prices and Value Added Tax
The product page, shopping cart and order confirmation indicate whether the displayed price includes value added tax.
Before confirming an order, consumer customers will be shown the total amount payable, including taxes. Delivery charges and other additional fees will be itemised before the order is placed.
The final price is determined by the product, quantity, material, printing, finishing, delivery method and any separately ordered additional services.
Quotations
A quotation is valid for the period stated in the quotation. If no validity period is stated, the quotation is valid for 14 days unless otherwise agreed.
A quotation is based on the information provided by the customer. If the quantity, size, material, artwork, finishing, delivery method or other scope of the work changes, the price and schedule may also be revised before production begins.
Payment and Invoicing
Available payment methods will be stated in connection with the order or quotation. The payment method may depend on the customer, order value, destination country and nature of the work.
- Business customer invoicing Finnish business customers may be granted the option to pay by invoice. We prefer electronic invoicing.
- Payment term The payment term for business customers is 10 days net unless otherwise stated in the quotation, order confirmation or a separate agreement.
- Consumer customers Consumer customers pay by card upon collection or by advance payment before production begins.
- Advance payment A payment link may be sent by text message or email. Production begins once the payment has been confirmed and the artwork has been approved.
- Credit check The credit information of an invoice customer may be checked. Advance payment may be required from new customers, in the event of payment defaults or for another justified reason.
- Late payment Statutory interest on late payment and reasonable collection costs may be charged for overdue payments.
International Business Customers
Orders placed by international business customers must generally be paid in advance before production begins. We do not normally supply orders to international companies on open account.
The payment method, delivery arrangements and any bank or payment service charges will be agreed before the order is confirmed.
VAT-Exempt Orders for EU Businesses
A VAT-exempt intra-Community supply may be arranged on a case-by-case basis for a business established in another EU country, provided that all statutory conditions for VAT exemption are fulfilled.
The company’s valid VAT identification number will be checked before the order is accepted. Under aDigi’s operating policy, the VAT-exclusive value of the order must exceed EUR 1,000 and the order must be paid in advance.
Eligibility for VAT-exempt invoicing must always be confirmed before placing the order.
Production and Delivery Times
The stated production or delivery time begins once the order, print-ready artwork, any required advance payment and any required proof approval have been received.
The time shown on the product page or quotation may be either a binding delivery time or an estimated production time. If it is an estimate, the final schedule may be affected by the order quantity, materials, finishing, artwork readiness and production workload.
We will inform the customer as soon as possible if the expected production or delivery schedule changes materially.
Delivery
Products will be delivered to the address stated in the order using the delivery method selected by the customer or separately agreed.
The customer is responsible for ensuring that the delivery address, recipient’s name, telephone number, door code, exhibition stand details and all other information required for delivery are correct.
A large order may be packed into several parcels. Separate deliveries of products completed at different times must be agreed separately, and additional delivery charges may apply.
Collection from Hakaniemi
If collection is selected as the delivery method, we will notify the customer when the order is ready for collection.
Unless otherwise agreed, collection takes place from aDigi Oy at Saariniemenkatu 6, 00530 Helsinki, Finland.
The person collecting the order may be asked to provide the customer’s name, company name and order number. Another person may collect the order on the customer’s behalf.
Delivery Delays
If delivery is delayed for a reason attributable to the customer, such as late or defective artwork, delayed payment, delayed approval or incomplete delivery details, the estimated production and delivery schedule will be postponed accordingly.
If delivery is delayed for a reason attributable to aDigi or a carrier used by us, we will notify the customer as soon as possible and provide an updated delivery estimate.
The rights of consumer customers in the event of delayed delivery are determined in accordance with Finnish consumer protection legislation.
Transport Damage
Where possible, inspect the shipment upon receipt. If the packaging shows visible damage, ask the carrier to record the damage in the delivery documentation.
Notify aDigi of any transport damage as soon as possible. Include the order number, photographs of the outer packaging and damaged products, and the number of damaged items.
Keep the damaged products and original packaging until the matter has been investigated.
Changing or Cancelling an Order Before Production
Contact us as soon as possible if you wish to change or cancel an order. Changes or cancellation may be possible if artwork preparation, material purchasing or production has not yet begun.
If work has already started, aDigi may charge reasonable costs incurred for artwork preparation, purchased materials, completed products and other work carried out before cancellation.
Changes may affect the price and production schedule. Any additional charges will be communicated to the customer before the change is carried out.
Right of Withdrawal and Custom-Made Products
Printed products are generally manufactured based on artwork supplied by the customer and the customer’s selected dimensions, quantities, materials and other specifications.
Products manufactured or modified according to the consumer’s specifications, or clearly personalised products, are not covered by the statutory 14-day right of withdrawal.
If an order includes a product that has not been manufactured or modified according to the customer’s specifications, any applicable right of withdrawal will be determined in accordance with Finnish consumer protection legislation.
The absence of a right of withdrawal does not restrict the customer’s right to make a claim regarding a defective product or delayed delivery.
Defective Products and Complaints
If you identify a defect in a product, please notify us as soon as possible by email at adigi@adigi.fi.
Include the order number, a description of the defect, the number of defective items and clear photographs of the products and packaging. Keep the products concerned until the complaint has been processed.
We will investigate whether the issue resulted from the customer’s artwork, order selections, production or transportation. aDigi must be given a reasonable opportunity to inspect and remedy the defect.
Depending on the circumstances, the defect may be remedied by repairing the product, reproducing the defective portion or agreeing on another remedy in accordance with the law and the circumstances.
Statutory complaint and defect liability rights of consumer customers are governed by Finnish consumer protection legislation.
When Is a Product Generally Not Considered Defective?
The following circumstances alone do not generally indicate a production defect:
- An error in customer-supplied artwork The product corresponds to the artwork supplied by the customer, but the artwork contains a spelling error, incorrect contact detail, incorrect page order or wrong image.
- A product matching an approved proof The finished product corresponds to the proof approved by the customer or to the options selected in the order.
- Differences between screen and print colours An RGB colour displayed on a screen differs from the printed CMYK colour due to screen settings, material, lighting or the printing method.
- A technical deficiency in the artwork The final result is affected by missing bleed, insufficient safety margins, inadequate image resolution or another technical deficiency in the customer’s artwork.
- Minor production variation There is a minor, customary variation in colour, paper, cutting, folding or finishing, taking into account the printing method and intended use of the product.
Colours, Materials and Production Variations
Printed colours will not be completely identical to colours shown on a screen. Screens display colours using RGB light, while printing is generally carried out using CMYK inks or toners on paper or another material.
The shade, surface, gloss and absorbency of paper or other material affect the printed result. Minor shade differences may also occur between different material and production batches.
Cutting, folding, creasing, laminating and other finishing processes are subject to small production tolerances. Text, thin borders and other elements requiring precise alignment should therefore not be positioned too close to an edge or fold.
If the colour or alignment must closely match a previously produced item, the customer must inform us before placing the order and, where possible, provide a reference sample.
Copyright and Rights to Use the Artwork
The customer confirms that they have the right to use and reproduce all images, logos, texts, fonts, trademarks and other materials supplied to aDigi.
The customer is responsible for ensuring that the artwork does not infringe copyright, trademark rights, privacy or any other third-party rights.
aDigi may refuse to produce material that is unlawful or that can reasonably be suspected of infringing third-party rights.
Storage of Artwork
aDigi may retain order and production files for a limited period for repeat orders, complaints and production management.
We do not guarantee permanent archiving of artwork. The customer must retain the original files and editable source files in their own archive.
Personal Data and Addressing Files
If the customer supplies personal data for personalisation, addressing or mailing, the customer is responsible for ensuring that there is an appropriate legal basis for processing the data and disclosing it to aDigi.
aDigi processes personal data only for the purpose of carrying out the agreed work and in accordance with applicable data protection legislation. A separate secure delivery method may be agreed for files containing personal data.
Force Majeure
aDigi Oy is not liable for delayed or failed performance to the extent that it results from an exceptional and unforeseeable event beyond our reasonable control.
Such events may include widespread power or telecommunications outages, official orders, industrial action, serious material supply disruptions, natural events or exceptional production and transportation disruptions that cannot reasonably be prevented or avoided.
We will notify the customer of a force majeure event and its estimated effect on the order as soon as possible.
Limitation of Liability for Business Customers
Unless otherwise required by mandatory law, aDigi’s liability to a business customer is limited to direct and demonstrable loss arising from the order.
aDigi is not liable for indirect loss suffered by a business customer, including loss of profit, interruption of business, reputational damage or delivery commitments made by the customer to a third party, unless the loss was caused intentionally or through gross negligence.
This limitation of liability does not apply to the statutory rights of consumer customers.
Applicable Law and Dispute Resolution
Orders and these terms and conditions are governed by Finnish law.
Any disputes will primarily be resolved through negotiations between the customer and aDigi.
A consumer customer may seek assistance from Finnish Consumer Advisory Services and refer the matter to the Finnish Consumer Disputes Board.
Disputes involving business customers will be settled by the Helsinki District Court unless otherwise agreed between the parties.
Contact Information
aDigi Oy
Saariniemenkatu 6
FI-00530 Helsinki
Finland
Telephone: +358 9 737 001
Email: adigi@adigi.fi
When contacting us about a complaint or existing order, please include the order number, customer name and, where applicable, company name.
